Reduce support costs
The system displays and notifies on critical alarms, with the option of 24/7 AI support and remote support. The machine's critical information can be viewed and edited in real time.
Solutions for manufacturers of mobile machines
THNX Connect contains several solutions, and you choose the parts that solve your business-critical problems today, then keep building when you are ready.
Connect through the operator's own phone
The operators' and technicians' own mobile phones or tablets connect via Bluetooth to the machine's existing control systems using our Bring-your-own-device feature (BYOD).
Remote-control your machine
With a range of approximately 100 meters, the system allows you to remote control the machine directly from the unit. You can send start and stop commands and adjust settings such as speed and pressure in real time.
Independent of control system
We integrate with partner, standard and proprietary control systems. Control system manufacturer Exertus is one of our partners.
Secure data handling in the EU
All data and AI traffic is processed within Europe via Azure. A technical foundation for requirements under GDPR, CSRD, NIS2 and the AI Act.
CRA compatible
The platform supports CRA, both the application maintenance and is supported by us.
Your brand
The operator and technician meet your brand, not control system manufacturers or other partners, with the help of our white-label feature.
Reduce support costs
Keep all your machines running as much and as long as possible. Give your customers the best possible support around the clock.
Give the operator the best possible support 24/7
With THNX Connect the operator can solve many problems quickly on their own.
Most problems can be solved by operators themselves if they simply have access to the right information. Through our customized AI support, specially trained with your knowledge and documentation, they have access to the right knowledge in their own language. You can directly access a description of the alarm and a troubleshooting guide with suggested actions. If the problem persists there is the option to proceed with a support call or the remote support feature.
What you get:
- Customized AI answers in your own language: based on your own documentation.
- Proactive troubleshooting with escalation to human support when needed.
- Model-agnostic AI Gateway without lock-in.
- Insights into the questions your customers actually ask.
Remote support
Your best technician can be available everywhere.
A senior expert can guide the operator through the operator's own phone, wherever the machine is. The technician can view and resolve alarms, settings and software issues in real time.
What you get:
- Real-time technician tools.
- Remote settings and updates.
- Fewer service trips with direct cost benefits.
Digital maintenance checklists
Create, sign and store all history in the cloud.
Define checklists per machine model, let the operator complete and sign them in the app, and store the history with a unique machine ID.
What you get:
- Configurable templates.
- Digital signatures with timestamps.
- Traceability and warranty support.
Firmware OTA
Software loading that is secure, controlled and traceable.
Deliver over-the-air updates through the remote support channel while the operator stays at the machine and the technician works from anywhere.
What you get:
- Phased rollout.
- Customer notifications.
- Controlled update flow.
Mobile operator view
Give operators a simple, effective and modern experience. It can complement or replace an expensive proprietary display.
Mobile operator interface: a modern dashboard in the pocket
THNX Connect moves the interface to the operator's own phone or tablet and connects via Bluetooth or BLE to the machine CAN Bus.
What you get:
- Configurable UI per machine model.
- BYOD without extra hardware.
- CANopen support via partner or own integration.
- Works offline and syncs later.
White-label architecture, customers meet you, not us
Your brand. Your domain. Your digital customer relationship.
The app in App Store and Google Play carries your brand, design language and domain. THNX is invisible to the end customer.
What you get:
- App publishing under your account or ours.
- Complete brand adaptation.
- Your notifications and support touchpoints.
- End-customer data belongs to you.
Safe remote control up to 100 meters
Control the machine nearby, up to about 100 meters.
Commands are defined and locked through permission control. You decide what may be controlled and by whom.
What you get:
- Command sets per model.
- Role-based access.
- Complete command logs.
Personal machine settings
Operators lose time when settings are rebuilt every time.
Operator profiles sync settings, preferences and calibrations for better results, less wear and more comfort.
What you get:
- Settings sync through the cloud.
- Permission-controlled changes.
- Data on which settings work best.
Connect app as a direct channel to the end customer
Parts, accessories and support in the same app that controls the machine.
The app becomes a natural place for spare parts, accessory sales, campaigns and service booking.
What you get:
- Integrated shop or parts catalog.
- Service and warranty booking.
- Push notifications for maintenance and news.
Direct communication that reaches operators in the field
Messages in the pocket, not the inbox.
Reach the operator at the right moment, when the machine is down, the season turns, or a safety bulletin must arrive.
What you get:
- Direct in-app messages.
- Targeted sends by model, geography or hours.
- Secure channel for recalls.
- GDPR-compliant consent handling.
Data & compliance
The CSRD report is coming whether you are ready or not. The data is already in the machines - the question is whether it reaches you.
User and machine data in the cloud: facts instead of guesses
Every button press, operating hour and question becomes knowledge.
THNX Connect structures user and machine data in the cloud so you can see how products are actually used, where they fail and what customers need.
What you get:
- Data-driven product development, pricing and aftermarket strategy.
- Predictive analysis for faults, wear patterns and service needs.
- Real-time overview of the installed base.
- Warranty and claims support based on actual operating history.
- Open APIs for BI, ERP and CRM systems.
Machine data in the cloud - the foundation for data-driven decisions and CSRD reporting
Operation, alarms, maintenance and settings in one place.
Gather operating history, alarm logs, maintenance data and driver settings in one cloud structure.
What you get:
- A data model for the installed base.
- Standard reports.
- CSRD-compatible customer report.
- Open APIs for integrations.
Source code escrow - continuity you can require in procurement
The platform is ours - the code is held by an independent party if something happens.
A copy of the source code is held in custody and released according to agreed triggers.
What you get:
- Continuity insurance.
- Agreed release triggers.
- Established escrow partner.
- Clear compliance documentation.
EU-sovereign AI Gateway - technical foundation for regulatory compliance
All AI runs in Europe through Azure. Model-agnostic. No lock-in.
Your data does not leave Europe, prompts are not logged by third parties, and you can change model without changing platform.
What you get:
- EU data sovereignty.
- Model choice per use case.
- Foundation for GDPR, CSRD, NIS2 and AI Act.
- Audit trail for every AI call.
EU sovereignty is a prerequisite for compliance, not a guarantee. We continue the full compliance work through our services.
Want to see it live?
Book a demo with us. 30 minutes. We show THNX Connect and answer questions about CAN Bus integration, the white-label process and pricing model.
