Solutions for manufacturers of mobile machines

THNX Connect contains several solutions, and you choose the parts that solve your business-critical problems today, then keep building when you are ready.

Reduce support costs

The system shows and notifies critical alarms, with optional 24/7 AI support and remote support. Critical machine information can be shown and edited in real time.

Connect through the operator's own phone

Operators and technicians connect their own phones or tablets via Bluetooth to the existing machine control system through our BYOD function.

Remote-control your machine

With a range of around 100 meters, you can send start and stop commands and adjust speed and pressure in real time.

Independent of control system

We integrate with partner, standard and custom control systems. Exertus is one of our control-system partners.

Secure data handling in the EU

All data and AI traffic runs in Europe through Azure. A technical foundation for GDPR, CSRD, NIS2 and AI Act requirements.

CRA compatible

The platform supports CRA, and both the platform and your application are maintained and supported by us.

Your brand

Operators and technicians meet your brand, not the control-system manufacturer or other partners, through our white-label function.

Reduce support costs

Keep every machine running as much and as long as possible. Give your customers the best possible support around the clock.

Give operators the best possible 24/7 support

With THNX Connect, operators can solve many issues quickly on their own.

When a critical alarm occurs, the operator receives a notification. AI support explains what the alarm means and how to act. If the issue cannot be solved, the flow can escalate to a support call or remote support.

What you get:

Tailored AI answers based on your documentation and in the operator's language.
Proactive troubleshooting with escalation to human support when needed.
Model-agnostic AI Gateway without lock-in.
Insights into the questions your customers actually ask.

Remote support

Your best technician can be available everywhere.

A senior expert can guide the operator through the operator's own phone, wherever the machine is. The technician can view and resolve alarms, settings and software issues in real time.

What you get:

Real-time technician tools.
Remote settings and updates.
Fewer service trips with direct cost benefits.

Digital maintenance checklists

Create, sign and store all history in the cloud.

Define checklists per machine model, let the operator complete and sign them in the app, and store the history with a unique machine ID.

What you get:

Configurable templates.
Digital signatures with timestamps.
Traceability and warranty support.

Firmware OTA

Software loading that is secure, controlled and traceable.

Deliver over-the-air updates through the remote support channel while the operator stays at the machine and the technician works from anywhere.

What you get:

Phased rollout.
Customer notifications.
Controlled update flow.

Mobile operator view

Give operators a simple, effective and modern experience. It can complement or replace an expensive proprietary display.

Mobile operator interface: a modern dashboard in the pocket

THNX Connect moves the interface to the operator's own phone or tablet and connects via Bluetooth or BLE to the machine CAN Bus.

What you get:

Configurable UI per machine model.
BYOD without extra hardware.
CANopen support with Exertus.
Works offline and syncs later.

White-label architecture, customers meet you, not us

Your brand. Your domain. Your digital customer relationship.

The app in App Store and Google Play carries your brand, design language and domain. THNX is invisible to the end customer.

What you get:

App publishing under your account or ours.
Complete brand adaptation.
Your notifications and support touchpoints.
End-customer data belongs to you.

Safe remote control up to 100 meters

Control the machine nearby, up to about 100 meters.

Commands are defined and locked through permission control. You decide what may be controlled and by whom.

What you get:

Command sets per model.
Role-based access.
Complete command logs.

Personal machine settings

Operators lose time when settings are rebuilt every time.

Operator profiles sync settings, preferences and calibrations for better results, less wear and more comfort.

What you get:

Settings sync through the cloud.
Permission-controlled changes.
Data on which settings work best.

Connect app as a direct channel to the end customer

Parts, accessories and support in the same app that controls the machine.

The app becomes a natural place for spare parts, accessory sales, campaigns and service booking.

What you get:

Integrated shop or parts catalog.
Service and warranty booking.
Push notifications for maintenance and news.

Direct communication that reaches operators in the field

Messages in the pocket, not the inbox.

Reach the operator at the right moment, when the machine is down, the season turns, or a safety bulletin must arrive.

What you get:

Direct in-app messages.
Targeted sends by model, geography or hours.
Secure channel for recalls.
GDPR-compliant consent handling.

Data & compliance

The CSRD report is coming whether you are ready or not. The data is already in the machines - the question is whether it reaches you.

User and machine data in the cloud: facts instead of guesses

Every button press, operating hour and question becomes knowledge.

THNX Connect structures user and machine data in the cloud so you can see how products are actually used, where they fail and what customers need.

What you get:

Data-driven product development, pricing and aftermarket strategy.
Predictive analysis for faults, wear patterns and service needs.
Real-time overview of the installed base.
Warranty and claims support based on actual operating history.
Open APIs for BI, ERP and CRM systems.

Machine data in the cloud - the foundation for data-driven decisions and CSRD reporting

Operation, alarms, maintenance and settings in one place.

Gather operating history, alarm logs, maintenance data and driver settings in one cloud structure.

What you get:

A data model for the installed base.
Standard reports.
CSRD-compatible customer report.
Open APIs for integrations.

Source code escrow - continuity you can require in procurement

The platform is ours - the code is held by an independent party if something happens.

A copy of the source code is held in custody and released according to agreed triggers.

What you get:

Continuity insurance.
Agreed release triggers.
Established escrow partner.
Clear compliance documentation.

EU-sovereign AI Gateway - technical foundation for regulatory compliance

All AI runs in Europe through Azure. Model-agnostic. No lock-in.

Your data does not leave Europe, prompts are not logged by third parties, and you can change model without changing platform.

What you get:

EU data sovereignty.
Model choice per use case.
Foundation for GDPR, CSRD, NIS2 and AI Act.
Audit trail for every AI call.

EU sovereignty is a prerequisite for compliance, not a guarantee. We continue the full compliance work through our services.

Want to see it live?

Book a demo with us. 30 minutes. We show THNX Connect and answer questions about CAN Bus integration, the white-label process and pricing model.